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SLOW INTERNET CONNECTIONS

We are increasingly being asked to help investigate slow internet connections in the home. There can be many causes of slow or intermittent broadband connections ranging from server issues at your service provider, poor quality phone line or internal extension wiring, faulty modems or routers or even viruses on your PC itself.

Many people struggle to understand technical advice over the phone especially if the call centre is based overseas. We can act as a middle man that can help ask the right questions and follow any advice given quickly and easily on your behalf. Some customers have contacted us in frustration after spending literally hours on the phone to call centres and not getting any nearer to a fix, we can help avoid this and carry out the most regularly requested diagnostic steps quickly and easily in advance of any contact with your service provider, this can then keep any subsequent calls down to a few minutes.

We have many years experience in diagnosing where internet problems lie and can recommending the most appropriate remedial action. We can also recommend a very good local engineer who can sort out phone wiring and sockets in the house if these are found to be causing the issue.

Some homes are not getting the most out of their internet connections, the now redundant “bell wire” in most older BT sockets can interfere with the quality of your connection and lower the download speed as a result. A solution is now available at a modest price which effectively removes the bell wire interference and can increase your download speeds by as much as 50%. Please contact us for more information.

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